I have an NS 4600 with an ethernet connection. we had a power loss, and after rebbot I cannot access the smartstor unit. The ethernet port only glows ornage when a tested cable is plugged in, no flivckering, and no green light at all. Is there any way I can get a replacement controller board?
THanks in advance
Jason
Dear Sir,
Thank you for choosing Promise Technology for your storage solutions. We are sorry for the inconveniences caused upon you.
Before we can process your request, kindly create an account and register your product to our support website.
Please find the link here: http://support.promise.com/ (Below Link is the manual “Register and Create Support Case on Promise Website".
https://fc.promise.com.tw/links/f5e5c8c1-eca9-4960-8221-f509cfaec264
The system will connect you to our technical support in your region.
Should you have any questions regarding the registration, please do not hesitate to contact us.
Thanks for your understanding and cooperation.
Jerry Lin
