SmartStor DS4600 no longer sees the hardware unit...

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  • Last Post 25 September 2016
Chris Laurel posted this 24 September 2016

SmartNavi does not see my DS4600.  DS4600 will show up in my Finder.  When it mounts, I get a message that reads...

 "OS X can’t repair the disk “The Death Star.” you can still open or copy files on the disk, but you can't save changes to files on the disk.  Back up the disk and reformat it as soon as you can."

 

There were no amber or red indicators, all drives were blue.  Dragging files over to a new location was slow and tedious and I could not save all files.  This is the units first failure and it seems catastophic.

 

What I want to do is,

I want to wipe this down completely and start over.  Without SmartNavi, I guess I can't can't do it because I don't expect Disk utiiltiy in OSX to do this.  

Getting desperate I tried the reset button on back, but I get no tactile feedback that it did anything (firstly, it never felt like a button was there, I could push against  a surface but it did not give me any indication that it moved and nothing visual happened either).  I need some tricks, workarounds or support documents to try to make this work, please or else I bought an expensive paperweight.  bummer.

 

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Dinesh Kannusamy posted this 24 September 2016

Hi Chris,

The error message "OS X can’t repair the disk" is an issue with the file system and it is handled by the Mac OS X. So you can try to repair file system using the mac disk utility Repair option or Run First Aid and check if it works.

If no, then you can try to use any 3rd Party tools like DiskWarrior for file system recovery.

Thanks..

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Chris Laurel posted this 25 September 2016

Thank you Dinesh...

I moved the unit to another computer installed SmartNavi and skipped the diskwarrior... I use this as a time machine back up for an iMac.  Now at my portable I was able mount it and try to repair. It failed.  So, I erased the entire thing.  It came back up in SmartNave and now I am able to explore the unit.  It seems one of the drives was failing but the hardware never signified it to me on the LEDS on the front panel.  I pulled it and put in a spare drive.  I was asked to initialize and chose GUID for my scheme.  It mounted fine.  I launched SmartNavi and started the one touch setup but it would fail each time... until I realized that after I ran disk utility to initialize it, it was already being seen in SmartNavi... in other words, I never used SmartNavi to set up the RAID, it seems to have done something in the background...  The manual said after initializing it to use one click set up and everytime I did, it failed and the volume would drop off.  Stopping short of that step and everything is fine.  

Chris

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