SanLink2 not compatible with iMac17,1?

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  • Last Post 30 January 2017
Carl Hansen posted this 29 January 2017

Hi all,

I recently upgraded my iMac from El Capitan to Sierra. When I did the OS upgrade it changed the model identifiier of my Mac to 17,1. I just downloaded the compatibility list from promise and it shows 15,1 being the only compatible iMac for this device. Does anyone know a work around? Thanks.

Pradeep Chidambaranath posted this 30 January 2017

Hi Mark,

Please go to https://support.promise.com to create a web support ticket. Kindly, attach the system profiler to the case for further investigation.

Go to the below link to get the step by step instruction on how to save the system profiler.

https://support.apple.com/en-us/HT203001

Regards

Pradeep C

 

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