Repaced dead disk on Pegasus3 R4, cannot start rebuild

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Frédéric Jordan posted this 4 weeks ago

One of the 4 3T disk is dead. I replace it for a new one of 4T capacity and marked is as "uncofigured".

I tried to rebuild the array from the background activities. The stat button remain grey, How should I proceed?

Thanks in advance for your support.

 

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R P posted this 4 weeks ago

Hi Frédéric,

Did you unlock the Promise Utility? The lock icon is in the lower left hand corner of the Promise Utility.

If the utility is unlocked, could you generate a service report, zip it, then attach it to one of your posts?

Frédéric Jordan posted this 4 weeks ago

Hi,

Thank you for your reply.

Yes, the utility is unlocked, and still, the start button remain grey.

Could the issue be becaus I tried to replace the damaged 3T hd by a new 4T hd?

Anyway, I try to post the service report.

 

 

 

 

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R P posted this 4 weeks ago

Hi Frédéric,

Unfortunately, you uploaded everything but the service report.

Here are some Knowledge Base articles on collecting a service report.

 

R P posted this 4 weeks ago

Hi,

I don't know if this is the issue or not, but there seems to be some conditions which will prevent a rebuild from starting. I'm not sure what these conditions are but the solution is to reboot the Pegasus. If this is the issue, after a reboot a rebuild can be started.

Frédéric Jordan posted this 4 weeks ago

Hi,

Thanks. I try that and come back to you

 

Frédéric Jordan posted this 4 weeks ago

I just reboot, but not result

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Frédéric Jordan posted this 4 weeks ago

Attached, the service report

R P posted this 4 weeks ago

Hi,

There is no service report attached.

Frédéric Jordan posted this 4 weeks ago

Sorry, I try again

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Frédéric Jordan posted this 4 weeks ago

and an other one

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R P posted this 4 weeks ago

Hi,

Thank you, this shows the exact state of the Pegasus.

You will need to 'accept' the incomplete array, then you will be able to start a rebuild.

I'm not sure how to do this from the Pegasus Pro utility. Please install the Pegasus32 Utility.

Since you seem to be running Big Sur, please load this Utility.

Then open a terminal, enter 'promiseutil' to start the CLI and enter this command.

array -a accept -d 0

Then you should be able to start a rebuild.

 

Frédéric Jordan posted this 4 weeks ago

Hi,

Thank you very much for your advise. I'm not in the office today and will try the proposed process tomorrow.

BR,

 

 

R P posted this 4 weeks ago

Hi,

One more thing, there was a typo in my original post about the command, while I have edited the post, I'm going to repost the correct command here as you may not have seen the correction.

array -a accept -d 0

 

Frédéric Jordan posted this 4 weeks ago

Hi, I'm trying to achieve this process. Terminal is showing this:

cliib> array -a accept -d 0

Accepting this array can result in offline logical drives and lost data

The disk array does not have an incomplete condition to accept

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R P posted this 4 weeks ago

Hi,

From the service report you sent, the array needed to be accepted.

===============================================================================
DaId Alias     OpStatus      CfgCapacity FreeCapacity   MaxContiguousCapacity
===============================================================================
0    Promise   Incomplete    12TB        0Byte          0Byte           
 
There are incomplete disk array(s), please use:
"array -a accept -d " to accept the condition.

Something has changed.

Thanks for the new service report.

2 Jun 28, 2024 11:16:50    Info   DA  0 The incomplete array was accepted.
3 Jun 28, 2024 11:16:50   Major   LD  0 Logical drive has been set to critical 2201-0001-55C4-A50F

So the array was accepted.

It looks PD 4 is a new disk that was installed on Jun 25th, so the unconfigured status is expected.

318 Jun 25, 2024 18:42:53    Info       PD  4 Physical Disk has been inserted     WW639K0N

The Volume should now mount, but you will need to start a rebuild on PD 4.

You can start a rebuild from the Promise Utility in the Background Tasks page, or from the CLI with this command.

rb -a start -d 0 -s 3 -p 4

If the mac the Pegasus is connected to goes to sleep the rebuild will stop, please make sure the mac does not sleep until the rebuild is complete.

 

Frédéric Jordan posted this 3 weeks ago

Hi,

Rebuidl is done! All data is avaiable again.

Thank you very much for your patience and your support!

I add the last service report as info.

BR,

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