Red Power Light on Pegasus2 R8

Sean Hayes posted this 04 February 2020

Drive has been working great. Just had the Red Power light illuminate and drive not neing recognized.

I have a lot of data on this system and cannot afford to lose it. Thank you.

1 Comments

Raghuraman Kannan posted this 05 February 2020

Hi Sean,

Please power OFF the unit and Remove all the drives from the unit. Power ON the empy unit and save the report using the below steps .

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report.

Then open a case at @ https://support.promise.com/ with the report for proceeding furher.

Thanks !