R8 Not working after Rebuild and Restart

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  • Last Post 4 weeks ago
Nations Ford Community Church posted this 4 weeks ago

Hello,

I replaced and rebuit a bad brive on my R8 Array. The rebuild was successful. When I restarted the Mac Pro, the Array doesn't mount and I get "The Disk you attached was not readable by this computer" error pop-ups for all 8 disks in the Array, with the options to Eject, Ignore or Initailize. I've also tried different Thunderbolt cables and connecting to another Mac.

The drives do show up in the Promise Utility App but the Disk Array and Logical Drive tabs show no configured drves/arrays.

Can anyone advise on what issue may be and is the data still present on the drives?

Thanks

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Frank Bosma posted this 4 weeks ago

Hi,

if you did not initialize the disks then your data should normally still be available on them.
Can you create a service report in the Promise Utility and attach it here ?

Kind regards,
Frank

Nations Ford Community Church posted this 4 weeks ago

Correct, I did not initialize any of the disks when the option popped up. Let me know if the attached file is correct.

  Thanks!

Nations Ford Community Church posted this 4 weeks ago

Correct, I did not initialize any of the disks when the option popped up. Let me know if the attached file is correct.

 

Thanks!

 

Frank Bosma posted this 4 weeks ago

I can't find an attached file to this post.
Can you try again or send it to support@promise.com with reference to your forum post.
We will check asap.

Nations Ford Community Church posted this 4 weeks ago

I've attached and sent the file to support@promise.com Case #20251202161801S

 

Thanks!

R P posted this 4 weeks ago

Hi,

Status Update: after a remote desktop session the customer's Pegasus is back online.

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