R6 - replacement drive not appearing in PD list

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  • Last Post 19 June 2017
Mark-James Hindman posted this 19 June 2017

Last week Drive 2 (Array0 No.1) on my R6 failed/dead. I dont have any drives set as spare, using all 6 in RAID5 (10TB)

I just installed a replacment drive but when I attempt to rebuild 'Array0 Seq No1 : 2 TB' not Target Physical Drive is available. I am, instead,  given the following message "There is no data to submit".

I have checked the Pysical Drive List and slot 2 is not in the list at all. On the device, slot 2 has a solid blue light on.

Please could you advise how I can get the drive to appear in the PD list and then rebuild the dead drive. 

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Devendra Kumar posted this 19 June 2017

Hi Mark,

It looks like there are multiple drive failed in the unit and Rebuild can be possible only with single drive.

Could you please go to https://support.promise.com to register the product and create a new websupport ticket with the latest subsystem report for further assistance.

Go to the below link go download the latest version of the utility.

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4539

Follow the below step to save the subsystem report for further investigation.

- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.

Regards

Dev

Mark-James Hindman posted this 19 June 2017

I have done as you advised. Promise Utility shows green ticks next to the remaining 5 drives 

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