R6 not working After Upgrade to Mac Ventura 13.2.1

Broderick Pride posted this 05 March 2023

I have tried to uninstall and reinstall the promise utility and that doesn't work. Please help.,

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Babatunde Akinkuolie posted this 05 March 2023

Please load the lates Pegasus 32 M1 user space driver. It is backwards compatible with the Pegasus 2.

Please note that the latest Pegasus 2 firmware will be required for use with an M1 MAC or there will be disconnect issues.

This is Service Release 3.3.4, firmware version 5.04.0000.64.

You can use a slightly older promise utility. Version 4.06.0000.01 should work.

Broderick Pride posted this 05 March 2023

The pegasus 2 firmware located at

is a corrupt file. I've tried to download it 3 times.

Babatunde Akinkuolie posted this 05 March 2023

After downloading the firmware, You will need to use the Promise utility to update the firmware

Version 4.06.0000.01 should work.

If you are still having issues, Kindly also register your product and create a case on https://support.promise.com/ and we will assist you further.

Broderick Pride posted this 05 March 2023

It is working now. Thanks for the help.