R6 Not shutting down with computer. Mac OS 10.13.6

  • Last Post 2 weeks ago
Kyle J posted this 2 weeks ago

As in the title, when I shut down the computer the r6 stays powered on. This is a new phenomena, I didn't update Mac OS, not sure why it suddenly popped up.


arunkumar b posted this 2 weeks ago

Hi Kyle,

In order to find the exact problem we need service report.

Please open a support case in https://support.promise.com and attach the latest subsystem report in the case.

Steps to save the subsystem report :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to this case