Any tips on migrating a Pegasus R6, currently tethered to an old Mac Air, to a new Mac Studio? I have the thunderbolt 2-3 converter at the ready but I'm unclear about the steps to install firmware (5.04? available for download? installed using the old Mac or the new?) and drivers. If anyone has successfully completed this migration I would be grateful for advice.
R6 connection to 2026 Studio OS27
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- Last Post 3 days ago
Stephen Marshall
posted this
3 weeks ago
R P
posted this
3 weeks ago
- Last edited 3 weeks ago
Hi Stephen,
There are only a few steps.
1. First, update the Pegasus firmware to the latest version on the old Intel Mac.
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4530
2. Install the DEXT driver on the Apple Silicon Mac Studio.
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6963
3. Connect the Pegasus to the new Mac Studio.
That should do it.
Note: The firmware update is done through the Promise Utility.
Stephen Marshall
posted this
3 weeks ago
Hi RP, many thanks for the advice. My response was delayed while I did a fresh backup (which took days) prior to migration, but I have now connected the R6 to the Studio and it is not recognized.
I'll power down and try again, but first let me check the steps you advised. Installation of the DEXT driver was straightforward, so there should be no problem there. Updating the firmware was less clear, since I downloaded the file fom the link provided but could not open it (image not recognized, tried several times). Then I took note of your comment that the firware update is done through the Promise utility so I went over to the Promise Utility .. it indicated the current firmware, so I assumed I was good to go. Should I re-attach the R6 to the old Mac air and try again? Is there another step to ensure that the firmware is updated?
Thanks!!
SM
Stephen Marshall
posted this
3 weeks ago
Third reboot and my R6 showed up on my Studio, all good and thanks to good advice from RP. I am unsure why it took a couple of reboots, but I'm up and running , so the instructions provided by RP did the trick.
SM
Stephen Marshall
posted this
3 weeks ago
I spoke too soon about the successful migration of my R6 to a new Mac Studio. It did show up on screen, but then the computer crashed and when it restarted there was no Pegasus. I shut it down, started it again, same result. RP, if you can suggest a fix for this problem I would be most grateful.
SM
R P
posted this
3 weeks ago
Hi Stephan.
Could you open a terminal and enter this command and post the output?
systemextensionsctl list | grep promise
Stephen Marshall
posted this
3 weeks ago
steve@Steves-Mac-Studio ~ %
steve@Steves-Mac-Studio ~ % systemextensionsctl list | grep promise
* * 268CCUR4WN com.promise.driverkit.pegasus (21.1.0/1) com.promise.driverkit.pegasus [activated enabled]
steve@Steves-Mac-Studio ~ %
R P
posted this
3 weeks ago
Hi Stephen,
OK, the driver is loaded correctly.
Open macOS System Information and click on the Thunderbolt section at the left, do you see the Pegasus?
Also, can you connect the Pegasus to your Intel Mac and let me know the firmware version.
Stephen Marshall
posted this
3 weeks ago
The Pegasus will no longer mount on the Intel Mac, and it is not recognized ("no device connected") on the Studio
Stephen Marshall
posted this
3 weeks ago
Niether the Intel Mac nor the Studio will recognize the R6, and the R6 will not power down.
Stephen Marshall
posted this
3 weeks ago
OK, after a hard restart (unplugged!) the Intel Mac recognized the R6. Trying to sort out the firmware now.
Stephen Marshall
posted this
3 weeks ago
Under "subsystem information in the Promise Utilty" it reads 5.02.000.53
Stephen Marshall
posted this
3 weeks ago
The system is now updated so it reads "newest available" but I am not clear what to do with the link previously given
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=530
Am I good to try again to migrate over to the Studio with the firmware updated to 5.02.0000.53?
Thanks
Stephen Marshall
posted this
3 weeks ago
Sorry, that's version 4.02.000.21. The 5.02 is from the subsystem information panel.
Stephen Marshall
posted this
3 weeks ago
The download at https://www.promise.com/DownloadFile.aspx?DownloadFileUID=530 has a .rar extension, not an .img extension, so I am at a loss about how to enter it into the promise utility. It downloads as Fedora 7
R P
posted this
3 weeks ago
Hi Stephen,
With older firmware you may have connection issues with the new Apple Silicon Macs. The latest Pegasus1 version is 5.04.0000.61, which is what the link is to.
Apologies, the firmware link above is not correct, not sure what happened, here is the correct link.
From the Intel Mac, this Promise Utility should be used to update the firmware.
Once it's installed, running and sees your Pegasus, select the Firmware Update option from the Admin option in the top bar. Then choose the Pegasus firmware file and click next. It may take a minute or so, don't use the computer for anything else. Once the update has completed unplug the Thunderbolt cable, then the power cable, then after a few seconds plug in the power cable and the Thunderbolt cable. After the Pegasus reboots the firmware version should show as 5.04.0000.61.
If the Intel macOS is too old to install this Utility let me know the macOS version.
Stephen Marshall
posted this
3 weeks ago
It is not clear to me why you have given me two new links, can you clarify?
R P
posted this
3 weeks ago
Hi Stephen,
One is the correct firmware link and the other is for the Utility to update the firmware.
Stephen Marshall
posted this
3 weeks ago
I'm afraid my Intel Mac is too old, as it is Sierra 10.12.6, and when Ii try to run the Utility it says that I need 10.13 at least. Is there a solution other than installing a newer operating system on that old Mac laptop?
R P
posted this
3 weeks ago
Hi Stephan,
Sierra, this is a bit of a problem. The latest builds only support as far back as 10.13.
Try this, it's an earlier build. It does not mention which macOS versions are supported but it might work.
Stephen Marshall
posted this
3 weeks ago
no luck on that one, so I fired up my obsolete 2011 Mac Pro and it is also too old (10.12.6; this is the machine that the R6 was bought with). Maybe I can find a way to update the software on one of my two old thunderbolt 2 machines, otherwise I guess thats it. Thanks for your help and patience!
Stephen Marshall
posted this
2 weeks ago
I was able to update the OS to 10.13 on the old Intel Mac and the Promise Utilty loaded fine. The .img file downloaded fine and was validated on the first firmware update screen. Then, after typing CONFIRM and return I got another error message "Flashing failed, invalid image". I've tried this several times. No luck.
R P
posted this
2 weeks ago
Hi Stephen,
Can you verify you have a Pegasus R6?
Stephen Marshall
posted this
2 weeks ago
Of course. Original enclosure, purchased from Apple Connostoga at the same time I purchased my 2011 Mac Pro. Do you need serial numbers, photos etc.?
Stephen Marshall
posted this
4 days ago
Can we conclude that the firmware of an older R6 cannot be updated and it therefore cannot be used with a new Studio? Are there any suggestions about what might prevent the update ("flashing failed, invalid image")? The R6 has had some drives replaced by a computer shop, in one case with a 4TB (it originally had 6X2TB), otherwise it has not been tampered with. Is there any point in trying to update with a different computer?
R P
posted this
3 days ago
Hi Stephen,
Can we conclude that the firmware of an older R6 cannot be updated and it therefore cannot be used with a new Studio?
I've done it hundreds of times, so that conclusion would not be accurate.
What we can conclude is that for some unknown reason you are having difficulty with the update.
For more direct help please email to the support alias, support@promise.com.
