R4 no longer showing up

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  • Last Post 2 weeks ago
jonathan couture posted this 2 weeks ago

I have been using my R4 for the last 6 years with no issues. I recently updated my computer and the Pegasus is no longer showing up as a drive. I have tried 3 differnet cable configurations so I am confident it is not the cabling, is there a software compatibility issue with OSX 10.14?

Pradeep Chidambaranath posted this 2 weeks ago

Hi Jonathan,

Kindly make sure to install the latest drivers to see if the drives are mounted. Go to the link below to download the latest drivers.

https://promise.com/DownloadFile.aspx?DownloadFileUID=4533

Also, make sure to allow permissions to intall thrid party application on MAC 10.14. If you still have any issues, kindly go to  https://support.promise.com to register the product and create a support ticket for further investigation.

Regards
Pradeep C

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