R4 makes Windows 11 freeze

  • Last Post 24 June 2022
Andrey Nikolaev posted this 27 January 2022



Windows 11 Pro

Version 21H2

OS build 22000.469

Motherboard: Asus Deluxe x299 ii

Connection: Apple TB2 - TB3 connector


I have two issues

1. Pegasus2 R4 (latest firmware) ocasionaly freezes and makes the whole system freeze. Power button won't work and even unpluging thunderbolt cable won't turn the drive off. I have to unplug power cable and make a hard restart for my PC. I replaced Apple thunderbolt connector a month ago, it didn't help. 

2. Hot plug in doesn't work anymore, even though it used to work in the past. 

Subsystem reports are here: (one without HDDs, one with)




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Gautham Sakthi posted this 30 January 2022

Hello Andrey,

Have you tried using another thunderbolt cable ?

Also try swapping the ports on the unit for connection.

brian lawson posted this 24 June 2022

 Hey Andrey,

I can't seem to get my new PC to see the Pegasus2 R4.  I'm using the same Apple adapter as you.  Works fine with my MacPro but keeps shutting down when I conntect to the PC (no signal, like I shut the PC off).  WebPAM_PRO is running.

Did you run into any issues using the PC RAID files from Promise? 

Thanks for any input!



Windows 11 Pro

Motherboard: Corsair

Connection: Apple TB2 - TB3 connector