I have a five-year old R4 I use for backups and storing other archived data. I have replaced several faulty drives over the years with no real issue, just hot-swaped the drives, allow it to re-build and move on. This time a drive went out and I removed it, and as I was fitting the new/replacement drive, another adjacent drive went down. Now my mac does not even recognize the R4 as an external drive that can be mounted. Are all my backups and data gone?
R. Michael Michael Rice
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- Last Post 05 July 2017
R Michael RICE
posted this
05 July 2017
Devendra Kumar
posted this
05 July 2017
Hi Michael,
Could you please go to https://support.promise.com to register the product and create a support ticket with the latest subsystem report for further investigation.
Please Go to the below link to download the latest version of utility.
http://www.promise.com/Download.aspx?DownloadFileUID=4124
Follow the below step to save the subsystem report and attach the report to this email and reply back for further investigation.
- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.
Regards
Dev
