Hey I've got an issue with my Pegasus R4 not connecting to my Dell XPS. It's been working fine, but after adobe crashed on a project it wouldn't recognise the R4 at all. not with or without the drives in it.
Promise3 Pegasus R4 not connecting to PC
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- Last Post 12 July 2017
mark price
posted this
12 July 2017
mark price
posted this
12 July 2017
the thunderbolt light stays blue, the power light stays orange, and the unit stays on with it's fans whirring, but pegasus utility doesn't recognise that there is anything connected. It's really urgent and it's freaking me out.
Dinesh Kannusamy
posted this
12 July 2017
Hi Mark,
Please follow the below and see if it helps
- Turn off the unit, swap the thunderbolt cable ends (may be you can use the secondary thunderbolt port on the unit),turn on the unit and check if it is detected and you are able to access the utility.
- If possible please try with a different Thunderbolt cable and different mac and see if it helps.
For any further assistance please create a web support case in support.promise.com OR contact Promise tech support, https://promise.com/ContactUS
Thanks..
mark price
posted this
12 July 2017
already switched ends of cable (multiple times) no response. & dont have another cable here to try
