I bought a Pegasus2 R4 with no hard drives. I downloaded and ran the Promise Utility (on MacOS 10.13.6) and was going through the setup and checked the driver version. There was a new version available, so I updated the drive and it successfully flashed the Pegasus. Once the Mac was rebooted, the Promise Utility no longer displays anything. It is running. I can see it on the header bar and dock of the Mac, but no interface for me to use. I cannot setup the RAID array, so I am dead in the water. Any ideas? I have deleted the Promise Utility and reinstalled it. I have rebooted the Mac. Nothing is working.
Promise Utility running but application window is not displayed
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- Last Post 06 February 2021
Buzz Smith
posted this
30 January 2021
Ranjith kumar
posted this
02 February 2021
Hi Buzz,
Kindly let us know the driver version which you installed in your Mac OS 10.13.
Also reach us through support.promise.com fur quick response.
Thank you,
Regards,
Promise Team
Buzz Smith
posted this
02 February 2021
I downgraded the driver & app to an earlier release and everything seems to be working. I plan to eventually get a M1 Mac Mini, so I’m hopeful that transition goes smoothly.
Julien Jean-Pierre
posted this
06 February 2021
Is it possible to explain where you went to get the older driver and software? I am having the exact same issue.
Thanks
Julien
Pegasus R-Series:
Vendor Name: Promise Technology, Inc.
Device Name: Pegasus R-Series
Vendor ID: 0x2
Device ID: 0x1
Device Revision: 0x1
UID: 0x00020000000D5AA0
Route String: 1
Firmware Version: 22.3
Device Micro Firmware Version: 1.0.0
Port (Upstream):
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x2
Port Micro Firmware Version: 1.4.14
Cable Firmware Version: 1.0.16
Cable Serial Number: C4M3314035NF798AH
Port:
Status: No device connected
Link Status: 0x7
Speed: Up to 10 Gb/s x2
Port Micro Firmware Version: 1.4.14
Gautham Sakthi
posted this
06 February 2021
Hi Julien Jean-Pierre,
What is your MAC OS Version?
You coun download the drivers and utilities by going to https://www.promise.com/Support/downloadcenter
