Promise Utility not showing my two Pegasus2 R4 units in Mohave

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  • Last Post 05 September 2019
Gerald Bonnington posted this 06 August 2019

After upgrading to Mohave 10.16, my Promise Utility would not run.  I upgraded to the latest version, and it won't recognise the two R2 unit that I have hooked up.  They both show up on the desktop normally, but the utility doesn't see them.  Because of this I can't upgrade the firmware on these units. Does nayone else have this problem?  I tried to open a support request, but got no response from Promise.  Any suggestions would be appreciated.

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Ranjith kumar posted this 29 August 2019

Hi Gerald,

-Kindly shutdown the both your Pegasus2 unit, then uninstall the Promise utility and reboot the Mac. After Powering on the Mac, reinstall the latest version of Promise utility and then power on the Pegasus2 one by one. Then verify the Promise utility able to connect with both unit or not.
Kindly let us know the status if you still have an issue.

Use below link to donwload the latest version of Promise utility:
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6073

 

Thank you,

Regards,

Promise Team 

Gerald Bonnington posted this 29 August 2019

I did everything you suggested and still have the same problem.

Ranjith kumar posted this 05 September 2019

Hi Gerald,

Kindly reach us through web support case id at support.promise.com to lookup on this issue and help you.

Thank you,

Regards,
Promise Team

 

 

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