Promise Utility not launching despite being fully updated

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  • Last Post 04 November 2017
robin spurr posted this 04 November 2017

Top drive failed in R6 so swapped drive, bottom 5 lights now flashing so it looks like rebuilding but i cant get Utility to open so i confirm status of R6

PLEASE let me know how to make utility launch?

thanks in anticpation

Robin

Devendra Kumar posted this 04 November 2017

Hi Robin,

It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the exact issue. Please call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com.

Thanks

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