Promise Utility just hangs in Mojave

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  • Last Post 2 weeks ago
Renny Willins posted this 2 weeks ago

Hi. I have three Promises conected to an iMacPro and while volumes mount OK and are useable, the Promise Utility software just stays "connecting" and then times out.

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arunkumar b posted this 2 weeks ago

Hi Renny,

We are sorry for the inconvenience caused to you. Could you please let us know the below details for further investigation.

1.Is this new setup?

2.Please let me know the Promise utility version installed in your computer

Could you follow the below steps and share us the result

-Uninstall the existing Promise utility 

-Restart the computer and Pegasus 

-Download and install the latest version utility to see if it works

Here is the link to download the latest version utility.

https://promise.com/DownloadFile.aspx?DownloadFileUID=4948

If still same issue,please open a support case in https://support.promise.com to assist you better.

Regards

Arun

Renny Willins posted this 2 weeks ago

Thank you. I downloaded the latest version already and installed but no change. I will try the other steps... thanks.

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