Sierra: Promise Utility empty window?

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  • Last Post 01 December 2017
Anibal Ramos posted this 01 December 2017

So basically the drive is detected, I formated it via disk utility, but Promise Utility does not show anything. Tried on a clean install too to no avail. 

Thanks.

 

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Richard Oettinger posted this 01 December 2017

I assume that you have installed the latest driver [SR 3.0.2] and the latest Pegasus Utility [4.00.0000.09]?

 

Anibal Ramos posted this 01 December 2017

That's correct Richard. Thanks for your reply.

is-la-imac:~ post$ mdls -name kMDItemVersion /Applications/Promise\ Utility.app/ kMDItemVersion = "4.00.0000.09"

Richard Oettinger posted this 01 December 2017

Um, that is just the Utility; what about the driver?

$ kextstat | grep -v com.apple

 

Look for "com.promise.driver.stex"

 

Richard Oettinger posted this 01 December 2017

You can look at what the Utility sees by running the command "promiseutil" from Terminal...

Anibal Ramos posted this 01 December 2017

At the time of writing both kext's were loaded. Now they don't anymore.

 

edit:

I can load both kexts manually though:

 

But the drive wont mount and utility still gets empty.

Anibal Ramos posted this 01 December 2017

cliib> subsys

Error (0x4008): subsystem not found

 

Even when both kexts get manually loading. I feel that they must run automatically to get this working properly. I'm kinda puzzled of why this stopped working.

Richard Oettinger posted this 01 December 2017

I would check the TB3 cable - maybe try another one, or another port.

Even uninstall - install both again.

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