Hi. I have conclusive determined that the current Promise Utility and R4i internal raid is incompatible with Big Sur Beta 6. Hard drive is not visibile at all on Finder or in Disk utility and the Promise Utility launches but nothing comes up. Blank screen.
This is a new product so I sincerely hope that Apple and Promise ensure its compatible with the new operating system
With the latest beta version of Big Sur, Pegasus is mounted without any problem.
Please choose the right password, the one you use when you open your Mac. I am afraid this is the only suggestion I can give you
Ah. Showing my ignorance of Applescript. I though "yopur password" was a system variable that would pick up my username and password. I'll try the script again.
\Thanks
Please choose the right password, the one you use when you open your Mac. I am afraid this is the only suggestion I can give you.
This problem is not fixed even in the latest Beta 8 of Big Sur although SMB problem has been fixed. So, I still have to execute this on Terminal or let Automator do this with password everytime I reboot Mac.
sudo kextload /System/Library/Extensions/PromiseSTEX.kextAutomator→Application→AppleScript (Sorry for the Japanese in this image.)
Make this application and put it in Login Items of Users & Groups.
Problem.. when I run this I get an error relating to Administrator Privileges. Wrong Password!! Any idea why?
Thanks
This is also not fixed in the lastest beta 9.
This problem is not fixed even in the latest Beta 8 of Big Sur although SMB problem has been fixed. So, I still have to execute this on Terminal or let Automator do this with password everytime I reboot Mac.
sudo kextload /System/Library/Extensions/PromiseSTEX.kext
Automator→Application→AppleScript (Sorry for the Japanese in this image.)
Make this application and put it in Login Items of Users & Groups.
But Katsu's solution does get the drive mounted and recognized. Thank you
This problem is now fixed in the latest Beta 7 update of Big Sur!
I am sorry but it is NOT working on Mac Pro after the Beta 7 Udpate
This problem is now fixed in the latest Beta 7 update of Big Sur!
You can just force quit the installer before it reboots.
Katsu's solution works for Promise R2 drives as well. Prior to that I was able to get it working by rerunning the Promise Driver installer. At the end it asks to reboot. Don't allow that and it works - just leave the installer running forever. But I like Katsu's solution better.
I have the same issue. Waiting for the final version is great for Promise, but until then I have terabytes of data that isn't available to me. If this takes much longer, I'll be looking for a product that does work with Big Sur and I'll just drop Promise from my vendor list.
Responsibility guys... take some responsibility.
Download and install the latest driver (PromiseSTEX) which wil be gone after you reboot Mac. So, in Terminal, execute this;
sudo kextload /System/Library/Extensions/PromiseSTEX.kext
Everytime you reboot Mac, you shoud do this. So, I have made small application by Automator and put it in login items. This is the same situation as that NAS fails to mount up through SMB.
I did back up my data Wendy Wei, to my promise array. See the issue?
Exactly! The Promise arrays are the backup system for many people!
I did back up my data Wendy Wei, to my promise array. See the issue?
Please backup your important data if you are the tester as Apple released the 3rd beta test:
https://www.macrumors.com/2020/09/08/apple-seeds-new-macos-big-sur-public-beta/
Thanks.
I have the same issue. Waiting for the final version is great for Promise, but until then I have terabytes of data that isn't available to me. If this takes much longer, I'll be looking for a product that does work with Big Sur and I'll just drop Promise from my vendor list.
Responsibility guys... take some responsibility.
I'm looking for a workaround as well. I have some important footage on my Pegasus2 drives (I have an R6 and and R8).
Hi Eduardo,
Sure, We will update on our site www.promise.com once we have official release of Promise utility and compatibility of Pegasus R4i for Mac OS Big Sur. Let's wait for official release of Mac OS by Apple.
Regards,
Promise Team
Would there be any temporary workarounds? We're a development shop, and a bunch of our dev files are stored on the R4i. It's the first time we've ever seen storage be inaccessible during a beta.
Apple says we can install the driver and it will stay active until the next reboot. How do we install the driver for the R4i in the meantime so that we can access our files and move them off the R4i temporarily?
Thank you. Much appreciated. Just wanted to make sure it was on your radar
