Promise Pegasus R6 won't mount

  • Last Post 19 August 2020
Bryan McCauley posted this 18 August 2020

Pegasus won't mount. Power light orange. First bay top light red. Third bay bottom light won't light up. Using Mac 10.15.5. If no hope to mount, how do I recover files (Mac)

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Bryan McCauley posted this 18 August 2020

Hello? Anyone? Beuller?


Ranjith kumar posted this 19 August 2020

Hi Bryan,

-Are you able to access the Promise utility, if yes, then kindly save subsystem report using utility

and create a web support case id at where you can attach report.

Steps to save the subsystem report:


- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report.

Once we have the report, then we can help on this issue.

Below is the Promise KB link to know how to attach files to the web support case:

Thank you,


Promise Team