Pegasus won't mount. Power light orange. First bay top light red. Third bay bottom light won't light up. Using Mac 10.15.5. If no hope to mount, how do I recover files (Mac)
Promise Pegasus R6 won't mount
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- Last Post 19 August 2020
-Are you able to access the Promise utility, if yes, then kindly save subsystem report using utility
and create a web support case id at support.promise.com where you can attach report.
Steps to save the subsystem report:
- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report.
Once we have the report, then we can help on this issue.
Below is the Promise KB link to know how to attach files to the web support case:
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