I have already been in contact with Promise Technical Support and Promise Sales. They say they can't help me because the Pegasus 1 units are EOL.
So I am asking the community: Has anyone ever had their Pegasus unit (of any generation) no longer turn on? If so what did you do?
I had my R6 plugged into an APC Back-UPS unit. One day the APC went belly up, it started screaming (making a high-pitched noise) and the front LCD said "Err02". I couldn't get the noise to stop so I had to hold in the power button to force a power shutdown.
I bought a new APC unit to replace it, and when I plugged everything in my Mac mini and backup RAID unit came on just fine, but the Pegasus R6 is as dead as a doorknob. Nothing I tried could make it turn back on. (It had worked perfectly until the UPS died.)
Promise does not offer 0TB configurations to make upgrading units easy and their claim that you can buy empty units on their promiseshop Web site is non-existent. I have no need to buy a new unit (and get 6 new disks I have absolutely no need/use for). I just want to get this R6 unit fixed and of course they won't take it in since it is EOL'ed.
I can see posts on MacRumors.COM where people have changed out the fans (for quieter ones) in their Pegasus units. So I know people have tinkered with them.
The original product manual mentions a "250W Flex-ATA Power with 80 Plus Bronze" PSU unit. It looks like it's about a US $50 item. But I need to know exactly what is the right item to try and buy a replacement PSU to fix it.
(Yes I know that Promise says "No user-servicable parts inside". But the unit is out of warranty and EOL, so they won't take it back to fix it. I figure that means I have every right to open it up since they won't fix it anymore.)