Promise Pegasus R6 Slot 6 keeps on failing drives

  • 87 Views
  • Last Post 2 weeks ago
James Lee posted this 5 weeks ago

Since the beginning of the year, I’ve had three WD Purple 4TB drives fail in Slot 6 of my Pegasus system. All were used but had 100% health and were not heavily utilized. I don’t use the Pegasus as frequently as before, typically running it for 8–16 hours per week. Could this indicate a problem with Slot 6, or is there a broader issue with the system? Or am i just super duper unlucky to get 3 bad drives in a row

one thing to note , i oddly remember this happening to my R4 as well.. is there anyway to diagnose if its unlucky dying drives or issues w the SATA port in the R6 or the internal SAS RAID Card

Order By: Standard | Latest | Votes
R P posted this 4 weeks ago

Hi James,

It could well be that slot 6 has gone bad. It's very uncommon, but it has happened.

If you can take a service report, zip it (you can't upload an html file) and attach it to your post we can see what the logs say.

James Lee posted this 2 weeks ago

Hi RP, how do i export a service report? I got a replacement drive , let it sit running and ingest some data here and there and today it went dead suddenly. Is this the end of my R6?

R P posted this 2 weeks ago

Hi James,

This knowledge base article should help. This is for the Pegasus32, but the process is the same for the Pegasus R6.

It's not possible to tell the status of your storage with the information given.

Please generate a service report, zip it and attach it to your post.

Close