I was hoping someone could advise us please.
We have a Promise Pegasus R6 with 6 x 3TB Seagate Barracuda (ST3000DM001) running on a RAID 1. This unit and drives we're bought in late 2013.
It's a great unit and we've never had an issue with the system.
However about a week ago one drive failed (as is to be expected) and we rebuild the sytem, we had a spare drive (ST3000DM001) on the shelf bought in 2013, as a backup incase a drive failed.
We now need to get a few more back-up drives as this is going to happen again at somepoint.
I've looked at your PDF document from 03/11/2016 (Pegasus+R4_R6+Compatibility+List+v1.17-20160311) and all the drives you recommend for use in the R6 are now End of Life and can't be sourced.
We sent you an email but never got a response. We then went on yor Live Chat and have been told this unit is now a legacy product and there will no longer be an update on the compatibility list. I also read you are no longer creating any further firmware updates for this unit.
Can you confirm this unit is now no longer supported?
What drives are we supposed to use for the unit now?
Any help gratefully receievd!