09 January 2023
Kindly delete the existing Promise utility and the driver from /library/Extension folder, PromiseSTEX file.
Then use below link to download the driver and Promise utility:
Firstly, install the driver and check whether the volume got mounted or not.
If issue remains, kindly register the unit using the serial number by logging into support.promise.com and open a web support ticket with the service report of the unit attached so we could check further.
Steps to save the subsystem report:
1) Open Promise Utility.
2) Click subsystem information icon on the top of the window.
3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.
4) Click on save service report button to save the subsystem report and attach it to the case.
Below is the Promise KB link to attach report in CRM: