Promise Pegasus 2 R6 compatible not in `finder` MacOS High Sierra 10.13.6 What do I do?

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  • Last Post 2 weeks ago
Sam Stallaert posted this 2 weeks ago

Can anyone help me to put my Pegasus 2 R6 back on the finder folder? The icon on my dashboard is available, I just can not use the contence anymore... HELP

Thanx for replying

Sam

Pradeep Chidambaranath posted this 2 weeks ago

Hi Sam,

Are you able to access the unit through the Promise Utility? What is the status of the drives? Are you able to access the unit under disk utility?

Could you kindly go to https://support.promise.com to create a support ticket with the latest subsystem report for further investigation.

 

Follow the below step to save the subsystem report and attach the report to this case for further investigation.

Go to the below link to download the Promise utility.

https://promise.com/DownloadFile.aspx?DownloadFileUID=4617

Follow the below step to save the subsystem report for further investigation.

- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol in the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.

Go to the below link to access the KB link to get the step by step instruction on how to upload the files to the support case.

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

Regards
Pradeep C

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