Apologies as I submitted a post from July of last year and never followed up on it. As noted in the title, all drives in our J-Class expanson chassis (except the hot spare) show as Dead. I received an email response to my post requesting i submit a Service Log as an attachment to my reply. Well...a bit late but here's the service log.
Promise E-610 J-Class Lost Logical Disk After Reboot
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- Last Post 2 weeks ago
R P
posted this
4 weeks ago
Hi Steven,
There is no attachment to your post.
Steven Smith
posted this
4 weeks ago
Hi Steven,
There is no attachment to your post.
Thanks for letting me know, RP. The report is now uploaded and showing attached to my post.
R P
posted this
4 weeks ago
Hi Steven,
Apparently the JBOD was powered off or disconnected while the Ex10 was booted.
NVRAM| 5398 Jul 20, 2024 03:24:36 Critical SEP1 Enc2 JBOD system either is removed or malfunctioned
NVRAM| 5399 Jul 20, 2024 03:24:35 Critical SEP2 Enc2 JBOD system either is removed or malfunctioned
This will result in array drives being marked as dead.
Due to all the drives going offline at the same time, we don't have to worry about drives with stale data.
To bring the array alive will require that the CLI be used, either through a serial connection, ssh or telnet.
The procedure to bring the array online is to first disconnect all client machines. After the client machines are disconnected, from the CLI enter the following commands.
phydrv -a online -p 17
phydrv -a online -p 18
phydrv -a online -p 19
phydrv -a online -p 20
phydrv -a online -p 21
phydrv -a online -p 22
phydrv -a online -p 23
phydrv -a online -p 24
phydrv -a online -p 25
phydrv -a online -p 26
phydrv -a online -p 27
phydrv -a online -p 28
phydrv -a online -p 29
phydrv -a online -p 30
phydrv -a online -p 31
Warning: Do not use the force online comnand unless you know what you are doing. Bringing the wrong drives online can result in unrecoverabe data loss.
After this the data should be online but all the JBOD disks will be marked forced online. When the Ex10 is rebooted the drive status will change to OK.
You can then reconnect the client machines and they should see the LUN.
Steven Smith
posted this
2 weeks ago
Hmmmm...whether using Telnet or SSH through a Web browser or Macintosh Terminal app, I cannot negotiate a compatible cipher for this connection. I suppose the only thing left is a direct serial connection to the backplane of the E610?
