Problem with updating the VessRAID 1720i firmware

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  • Last Post 3 days ago
Андрей Михайлов posted this 4 days ago

Hello! I'm having trouble updating the firmware on my VessRAID 1720i. I'm trying to download the firmware from the official VessRAID_all_306000010_32mb.img website, but I'm getting errors:

"PTIF: Error OEM code incorrect for this product".

Information about the current firmware:

Vendor             : Promise Technology,Inc.

 Model              : VessRAID 1720i

 PartNo             :                       SerialNo     : QESY44026655

 Revision           : A2                    WWN          : 2000-0001-5561-27b7

 

ControllerId          : 1

 BootLoaderVersion     : 3.04.2060.04

 FirmwareVersion       : 2.03.2060.22

 SoftwareVersion       : 2.03.2060.22

 BootLoaderBuildDate   : Dec 6, 2013

 FirmwareBuildDate     : Dec 6, 2013

 SoftwareBuildDate     : Dec 6, 2013

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Андрей Михайлов posted this 4 days ago

There is no way to contact technical support, as the serial number QESY44026655 is not in the technical support database for some reason, and the product itself is outdated, so it is unlikely that they will be able to help.

Frank Bosma posted this 3 days ago

The serialnumber seems to indicate this is a OEM product for Sony Europe:

The available compatibility list shows that this results in a model NSRE-Si8/1:

You might be able to find supported firmware on Sony website.

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