Power supply fan never turns off???

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  • Last Post 19 January 2021
W Ko posted this 16 January 2021

Recently purchased Pegasus32 R4 from Apple store and the power supply fan never turns off even after Mac shuts down.  I've owned Pegasus2 and 3 and this has never been a problem.  Latest software/firmware updated as well.  Is this normal?  The fan will surely burn out if left on 24/7.  thank you. 

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Ranjith kumar posted this 19 January 2021

Hi W ko,

Sorry for the inconvenience,

Pegasus32 has been designed like that only where it's Fan always spin until it's

connected with Mac. So it will work as per Mac instructions.

Please reach us through support.promise.com or chat for quick response. 

Also you can reach us through support number: +1 (408) 645-3469

Regards,
Promise Team

W Ko posted this 19 January 2021

I just returned this drive. What a shame that Promise provides zero support for this known bug.  I have ordered the G-techology 4 drive RAID instead.  

Invis India posted this 18 January 2021

hi

 

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