Physical disk reset by time out on physical disk while performing Redundancy Check

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  • Last Post 05 November 2017
Harry Leong posted this 05 November 2017

Please help.

We have two Pregasus Promise r6 X 2T.  Both are configured RAID 6 with one convertible spare.

While performing routine Redundancy Check, RAID 0 has proceeded to 29% while RAID 1 was much slower at 23%.  Then a Runtime event was issued on RAID 1:  PD3 0x000D0011 Minor Command Time on Physical Disk.  Then another message was issued:  Physical Disk has been reset.

It appears Redundancy Check is still proceeding for both drives.  RAID 0 is now at 43% while RAID 1 is at 33%.

How should I respond to the Runtime event?  Should I let the Redundancy Check to finish?  Should I stop RAID 1 and trigger PDM for PD3 to the convertible spare.  

Your help appreciated.  

Dinesh Kannusamy posted this 05 November 2017

Hi Harry,

It looks like this issue needs to be analyzed with the help of subsystem report of the unit to isolate the issue.You can call technical support at 408-228-1500 or reach out through support case at https://support.promise.com/.

Regards,

Dinesh.K

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