Pegasus32 R6 not mouting on windows boot

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  • Last Post 3 days ago
Romain Danos posted this 4 days ago

Hello,

I recently acquired à  Pegasus32 R6, everything is running fine for the moment except one little thing i don't understand.
The R6 shut itself down when i shutdown my computer (a PC actually) but when I boot it up again the R6 does not mount automatically. And I feel that it was the case in the first weeks of use. 
Everyday when i boot up I have to disconnect and connect again the thunderbolt cable so it shows up in Windows Explorer. I tried all different port and different cables but none are working.

Is it the way it's meant to work ? Is there a settings I need to activate ?

Thanks for your reply.

Ranjith kumar posted this 3 days ago

Hi Romain,

Could you check the power saving level of the Pegasus32, if it's 0 then try to change it as 3.

Use below kb link as reference for chaning the powersaving level:
https://kb.promise.com/thread/how-do-i-turn-off-all-hard-disk-drive-power-management-features-of-pegasus2/?order=all#comment-01b8682b-5f2c-4737-bf6a-a5b6009dcbc7

If still have an issue, then kindly reach us through support.promise.com

Regards,

Promise Team

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