Pegasus32 R6 Fan running after shutdown

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Tony O'Loughlan posted this 18 July 2020

Noticing upon Mac shutdown, my P32 R6 smaller fan continues to run continously after all power off. 

Powering the physical unit off prior to shutdown doesn't casue the same issue, it's only through computer shutdown.  Connected through Thunderbolt 3.  Firmware up to date as of 19/7/2020. 

Any thoughts on how to resolve?

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Ranjith kumar posted this 19 July 2020

Hi Tony,

We need to verify the report to find the issue, so could you reach us through support.promise.com and create a web support where you can attach the subsystem report.

Steps to save the subsystem report:

 

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report

Regards,

Promise Team

Stuart Bedford posted this 3 weeks ago

Hi Tony,

 

Did you ever fix this?

I have the same problem and I have contacted support and they deny it's a problem.

Thanks

Stu

Powering the physical unit off prior to shutdown doesn't casue the same issue, it's only through computer shutdown.  Connected through Thunderbolt 3.  Firmware up to date as of 19/7/2020. 

Any thoughts on how to resolve?

 

W Ko posted this 3 weeks ago

Hi, same thing happens to my new Promise 32 I just purchased from Apple.com.  The powersupply fan remains on.  Should I return this to Apple?  This unit is 1 week old.  thanks

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