Pegasus3 Synchronisation at 19 hours only 18%

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Kali Bateman posted this 16 February 2019

Hi. 

My new Pegasus3 R6 has been synchronising for 19hours and is only at 18%. The fan has been sitting at 2100-2400rpm the whole time. 

I followed other peoples suggestion of setting the Background Synch Rate to High at about 1 hour into the process.

The unit has firmware 6.00.0000.31 

Revision A3

I was led to believe there was 24/7 online chat support but i can't figure out how to access it.

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Kali Bateman posted this 17 February 2019

I have since had very quick tech support response to my concerns. Thank you for that. 

Their advice was to just wait till it finishes synchronisation. 

So I guess, I’ll write back once’s it’s finished .

Benjamin Boyce posted this 4 weeks ago

Is it still going?

Kali Bateman posted this 4 weeks ago

The synchronisation finihsed after around 25 hours. 

Several over heating warnings )pretty much every time i restart it), fan generaly around 2000 RPM, 

Raghuraman Kannan posted this 3 weeks ago

Hi Kali,

Please register the product @ https://support.promise.com and then open a case with the Service report.

 

Steps to save the subsystem report :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to the case.

Thanks !

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