Hello, our Pegasus 3 R8 is connectes to a new Macpro (there is another Pegasus2 connectesd via an USB-C to Thunderbolt Adapter. We like to archive files to LTO, but dur ing this, the Raid gets unmounted. The logfiles say "The system is stopped by host unplug". We have no problems with the Raid used with native Thunderbolt2. The Mac with 10.11.6 has ever sleepmode diabled. I also set the disk spindown in the promise utility to zero.
We appreciate any tipps and tricks ;-))
Pegasus3 R8 ist stopped by host unplug
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- Last Post 31 January 2018
Nikolai Dörler
posted this
09 November 2017
- Last edited 10 November 2017
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Devendra Kumar
posted this
09 November 2017
Hi Nikolai,
It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the exact issue. Please call technical support at 408-228-1500 or reach out through support case at https://support.promise.com.
Thanks
Nikolai Dörler
posted this
10 November 2017
Thanks! I created a report and initiated a ticket.
Nikolai Dörler
posted this
11 November 2017
it looks like, that the mac command
sudo pmset -a disksleep 0
and and/or
sudo pmset -a hibernatemode 0
did the trick. Now the backup finishes without any interruption and errors.
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1qaz 2wsx
posted this
31 January 2018
- Last edited 31 January 2018
it looks like, that the mac command
sudo pmset -a disksleep 0
and and/or
sudo pmset -a hibernatemode 0
did the trick. Now the backup finishes without any interruption and errors.
I just started a ticket for the same issue, however I did just update the firmware of the machine to 600000018. How does one enter those mac commands?
Thanks!
Joe Engledow
posted this
31 January 2018
Hello,
You would input those commands through the Terminal app in Utilities. Make sure you have an account with administrative privileges, as it will ask you for your password.
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1qaz 2wsx
posted this
31 January 2018
Hello,
You would input those commands through the Terminal app in Utilities. Make sure you have an account with administrative privileges, as it will ask you for your password.
Just enter password and copy & paste those comands?
Thanks!
Joe Engledow
posted this
31 January 2018
Copy and paste the first command, press enter, input password, press enter, copy and paste the second command, press enter.
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1qaz 2wsx
posted this
31 January 2018
Copy and paste the first command, press enter, input password, press enter, copy and paste the second command, press enter.
Thanks Joe. I'm a terminal lightweight. I always feel like i'm going to destroy everything when I'm in there ;-)
Joe Engledow
posted this
31 January 2018
These are the sorts of commands that need administrator access to touch, so it's normal to feel some trepidation.
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