Pegasus3 R6 - cant send email notifications

  • Last Post 2 weeks ago
Paul Szilard posted this 2 weeks ago

Whatever I try, I get a Fail:email failed to be sent.

I am using the same settings that work in Apple Mail and have tried bothe with and without ESMTP ticked.

I have tried multiple mail box settings, including iCloud, but nothing works.

Any advice would be much appreciated.

Ranjith kumar posted this 2 weeks ago

Hi Paul,

Kindly let us know the Promise utility version and Mac OS version.

Also reach us through where you can create a web support case id

and attach the subsystem report to assist you further on this.

Steps to save the subsystem report:


- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report

Below is the Promise KB link to know how to attach files to the web support case:

Promise Team