Pegasus3 R6 - cant send email notifications

  • Last Post 06 January 2021
Paul Szilard posted this 03 January 2021

Whatever I try, I get a Fail:email failed to be sent.

I am using the same settings that work in Apple Mail and have tried bothe with and without ESMTP ticked.

I have tried multiple mail box settings, including iCloud, but nothing works.

Any advice would be much appreciated.

Ranjith kumar posted this 06 January 2021

Hi Paul,

Kindly let us know the Promise utility version and Mac OS version.

Also reach us through where you can create a web support case id

and attach the subsystem report to assist you further on this.

Steps to save the subsystem report:


- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report

Below is the Promise KB link to know how to attach files to the web support case:

Promise Team