Kindly let us know the Promise utility version and Mac OS version.
Also reach us through support.promise.com where you can create a web support case id
and attach the subsystem report to assist you further on this.
Steps to save the subsystem report:
- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report
Below is the Promise KB link to know how to attach files to the web support case: