Hi! Does anyone know how to fix this? I have spent hours on the phone with Promise. The chassis went bad after 2 weeks and now the drivers for the new chassis ("PromiseSTEX" and Pegasus2R2ICON" in extensions list) won't load on the imac according to the imac system report. I redownloaded and reinstalled the driver, rebooted the imac several times, disconnected and reconnected everything. Amber power light on the new chassis the whole time. Thanks for your help.
Pegasus3 R4 drivers not loading on imac
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- Last Post 02 October 2017
Jerry Lin
posted this
02 October 2017
Hi Kristin,
We’re glad to provide you support, however we’ll always ask for SN# and service report.
Also please register your machine on our support portal with link below.
You can log a ticket there whenever support is needed and will be contacted soon.
Regards and Thanks