Pegasus3 R4 drivers not loading on imac

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  • Last Post 02 October 2017
kristin horton posted this 27 September 2017

Hi! Does anyone know how to fix this?  I have spent hours on the phone with Promise. The chassis went bad after 2 weeks and now the drivers for the new chassis ("PromiseSTEX" and Pegasus2R2ICON" in extensions list) won't load on the imac according to the imac system report. I redownloaded and reinstalled the driver, rebooted the imac several times, disconnected and reconnected everything. Amber power light on the new chassis the whole time. Thanks for your help. 

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Jerry Lin posted this 02 October 2017

Hi Kristin,

 

We’re glad to provide you support, however we’ll always ask for SN# and service report. 

Also please register your machine on our support portal with link below. 

You can log a ticket there whenever support is needed and will be contacted soon.

 

https://support.promise.com/

 

Regards and Thanks

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