Pegasus3 R4 compatibility with Mojave on iMac Pro?

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  • Last Post 08 February 2019
John Kirkman posted this 27 January 2019

I have a "search" problem after upgrading my iMac Pro to OS X Mojave 10.14. Spotlight search for files ending with .jpg on the Pegasus3 R4 RAID displays a spinner and no results - I have allowed this to continue for over an hour. Same search to same RAID in OS X High Sierra 10.13 displays image files quickly.

Apple support asked if the RAID was compatible with Mojave so I have an inquiry open to Promise Support.

Ranjith kumar posted this 08 February 2019

Hi John,

Sorry for the late reply,

Pegasus 3 is compatible for Mac OS Mojave.

In order to assist you further on this we need to analyse the subsystem report, please save and attach it to this case by visiting support.promise.com

Steps to save the subsystem report:

- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report and attach it to this case.

Below is the Promise KB link to know how to attach files to the web support case:
http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

Regards,

Ranjith

 

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