Pegasus2 R8, There is no disk array.

  • Last Post 24 June 2022
JongJin Park posted this 23 June 2022

I am using Pegasus2 R8 on imac pro (OS version 12.3.1). The Pegasus disk are not accessible. Promise utility says that all the disks are missing. There is an important data that I have to get it out of the pegasus disk.

There are 8 harddisks (3TB) in the Pegauss. One of them was failed a month ago so I had replaced it as a new one and rebuilt the disk. At that time, all look normal. It is weird that all 8 disks are gone.    

How can I access the disks in the Pegasus?  Is there any way to save the data at least?  




PS. If you want to say that " Steps to save the subsystem report :

1) Open Promise Utility.
2) Click subsystem information icon on the top of the window.
3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.
4) Click on save service report button to save the subsystem report"

I did as the above, but nothing happened. Also, I cannot find where the subsystem report file is stored.  


Gautham Sakthi posted this 24 June 2022

Hello JongJin Park,

I would suggest you to create a websupport ticket for this issue at so we can further investigate this issue and assist you further.