Pegasus2 R8; four physical drives dead at the same time

  • 233 Views
  • Last Post 21 August 2018
Hiroaki Kato posted this 21 August 2018

Hi all,

 

I have been using Pegasus2 R8 several years and no error had occurred until yesterday.

But this morning, I found the Pegasus2 was beeping and four of the eight physical drives had been dead.

 

In the NVRAM event log, I saw it happened just within one minute. The log looked like this,

1126   Ctrl 1  Info     Aug 10, 2018 13:20:06  The system is stopped                             

1127   Ctrl 1  Info     Aug 16, 2018 09:00:41  The system is started                             

1128   Ctrl 1  Info     Aug 19, 2018 16:02:28  The system is stopped                             

1129   Ctrl 1  Info     Aug 20, 2018 08:39:44  The system is started                             

1130   PD 8    Major    Aug 21, 2018 05:07:50  Physical Disk is marked as DEAD due to removal    

1131   LD 0    Major    Aug 21, 2018 05:07:51  Logical drive has been set to critical            

1132   PD 7    Major    Aug 21, 2018 05:07:51  Physical Disk is marked as DEAD due to removal    

1133   LD 0    Major    Aug 21, 2018 05:07:51  Logical drive has been placed offline. Possible Data Loss

1134   PD 6    Major    Aug 21, 2018 05:07:51  Physical Disk is marked as DEAD due to removal    

1135   PD 5    Major    Aug 21, 2018 05:07:51  Physical Disk is marked as DEAD due to removal    

1136   PD 8    Warning  Aug 21, 2018 05:08:00  Physical Disk has been removed                    

1137   PD 7    Warning  Aug 21, 2018 05:08:01  Physical Disk has been removed                    

1138   PD 6    Warning  Aug 21, 2018 05:08:01  Physical Disk has been removed                    

1139   PD 5    Warning  Aug 21, 2018 05:08:02  Physical Disk has been removed                    

 

The state of Pegasus2 is offline. 

 

Does this mean the data in the RAID5 system had gone?

Is it possible to rebuild the data by replacing the DEAD HDDs with new ones?

 

The manual says 7,200 rpm HDDs are good but actually I found the preinstalled HDDs are 5,900 rpm.

Should I buy 5,900 rpm HDDs for the replacement? The resting four HDDs are 5,900 rpm.

Order By: Standard | Latest | Votes
arunkumar b posted this 21 August 2018

Hi Hiroaki,

We need complete subsystem report to analyse this issue.Please follow the below step to save the subsystem report 

- Open Promise Utility.

- Click subsystem information icon on the top of the window.

- Click the lock symbol on the left bottom corner of the screen to unlock the utility.   

- Click on save service report button to save the subsystem report. 

Please go to https://support.promise.com and register the product under your name and create a support ticket with the latest subsystem report for further assistance.

Regards

Arun

 

Hiroaki Kato posted this 21 August 2018

 Thanks Arun,

I posted this as I could not talk to a survice center in Japan on the phone as the phone line was occupied. 

Now a person from the local survice center emailed me, and asked me to send the subsystem report back to him/her.

I think I should not keep discussing in parallel with him/her and at this forum.

Do you think it is benefitial to the company for me to create a support ticket with the report here?

Anyway, because of my poor english reading skill, I don't understand how to create a supprt ticket...

Close