Pegasus2 R6 - Physical Disk has been reset

  • Last Post 20 June 2020
lukasz jaroszewski posted this 17 June 2020


since a few days I have a problem with Pegasus2 R6, one of the disk PD2 is throwing Command Timeout, Disk has been reset.

Logical and Physical disk are all i GOOD condition.

Array is unresponsive, when I try to browse files it hangs  and throws mentioned error. Media Patrol hangs up also.

I have a spare drive, manual mentions how to Force Disk Offline, is this the proper way to replace disk?

Even if, I cannot find this option in Promise tool.


Attached Files

Ranjith kumar posted this 20 June 2020

Hi Lukasz,

In order to assist you further on this we need to analyse the subsystem report, please visit and create a web support case where you can attach the report. 

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this case.

Below is the Promise KB link to know how to attach files to the web support case:


Promise Team