Pegasus2 R4 won't come out of STANDBY

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  • Last Post 02 August 2017
Sharon Wilson posted this 02 August 2017

Have an issue where our Pegasus2 R4 goes into STANDBY mode and won't exit. Still reponsive to the utility and Dashboard shows green for all subsystems. Last log entries show each drive going into STANDBY mode and then the array going into STANDBY mode. Drives still show mounted but if nothing happens if you try to access them. When attempting to shut down Pegasus holding the power button, indicator goes red but system does not shut down. Have to pull power to restore it.

Any ideas as to what might be causing this. Is there a way to defeat the STANDBY mode completely. This is a 24x7 system.

Devendra Kumar posted this 02 August 2017

Hi Sharon,

in order to investigate on this issue we subsystem information. Could you please loin to https://support.promise.com register the product and attach the subsystem information to the case for further investigation.

Thank you

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