I believe the current driver/firmware both installed. Device does not turn off, simply has orange light on the status button (front). Unplugging thunderbolt cable and re-inserting allows it to reinstall.
QUESTION - attaching file does not work - service report saves as html but error mssg says "file ext not allowed". How do I attach Service Report?
Help would be MUCH appreciated.
Using a recent Mac Mini.
Thank you!
Hi Brad,
Please visit https://support.promise.com/ and open a case with the Terminal report .
We will advise you on how to proceed.
Thanks !
I followed the instructions and created a service report via Terminal. I saved as an rtf file.
Received the same error message, "file extension not allowed" I verified that it is a rich text file.
My R4 ejected again last night.
thank you
Hi Brad,
Can you try the instructions here?
https://kb.promise.com/thread/pegasus-information-requirements-when-contacting-technical-support/
This ones uses terminal instead.
