Pegasus2 R4 "ejects" at least 1x per day

  • Last Post 10 March 2020
Brad Neff posted this 10 February 2020


I believe the current driver/firmware both installed.    Device does not turn off, simply has orange light on the status button (front).    Unplugging thunderbolt cable and re-inserting allows it to reinstall.

QUESTION - attaching file does not work - service report saves as html but error mssg says "file ext not allowed".   How do I attach Service Report?

Help would be MUCH appreciated.

Using a recent Mac Mini.

Thank you!


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zaiya mariya posted this 10 March 2020


Raghuraman Kannan posted this 13 February 2020

Hi Brad,

Please visit and open a case with the Terminal report .

We will advise you on how to proceed.

Thanks !

Brad Neff posted this 11 February 2020

I followed the instructions and created a service report via Terminal.  I saved as an rtf file.

Received the same error message, "file extension not allowed"    I verified that it is a rich text file.

My R4 ejected again last night.

thank you

Yu Qin posted this 11 February 2020

Hi Brad,

Can you try the instructions here?

This ones uses terminal instead.