Pegasus2 R4 - DISK NOT EJECTED PROPERLY Issue with macOS 11.3

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Robert Bousfield posted this 29 April 2021

Mac Pro 2013 / macOS Big Sur 11.3 / Promise Pegasus2 R4

 

After upgrading to macOS Big Sur 11.3 I am notified that the two volumes on my Promise RAID are disconnected when my Mac wakes from sleep.

 

 

Console log shows the Mac thinks the cable has been disconnected - it hasn't and same cable was working fine with macOS 11.2.3

 

default    19:51:20.253087+0100    kernel    STEX : Thunderbolt cable disconnected while wake up

 

I also tried a new Thunderbolt 2 cable - same issue.

 

Anyone else seeing this behaviour?

 

Thanks.

 

 

 

 

 

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Nick Vincent posted this 1 weeks ago

I agree with you, Keith – it's a very odd bug that slipped in through 11.4 and it should get fixed by now. It's also not very promising (pun not intended) for macOS Monterey...

Keith Diefendorff posted this 3 weeks ago

When is someone going to fix this?

It is really a terribly annoying problem. Every time I get on my machine I have to spend 5 minutes individually deleting a long list of "DISK NOT EJECTED PROPERLY messages, which float on top of all other windows and cannot be ignored or bulk deleted.

I've updated to the latest Pegasus2R6 firmware, no help. The message has persisted through seveal major and minor MacOS updates, including the latest 11.5. I have no idea if it is Apple or Promise's problem, but if it's Apple's then someone at Promise should get with someone at Apple to fix it, since these are the one of the main RAID systems recommended by Apple and sold in their online-store.

--

Keith

Jan Vercammen posted this 26 July 2021

Unfortunately it is not solved in 11.5 - very disappointing. 

Jan. 

Nick Vincent posted this 26 July 2021

Hi, Anyone knows if v15 of Big Sur has our problem resolved?

Thanks!

N.

Nick Vincent posted this 23 July 2021

Hi,

Has anyone tried macOS Big Sur 11.5 update? I'd like to know if this fixes our issue with our Pegasus R4/R6 drives.

Thanks,

N.

Jon Haile posted this 08 June 2021

I'm having this same problem with the Pegasus2 R6 on macOS 11.4. Also up to date with utility/firmware at 4.04.0000.42 (C05) for the utility and 5.04.0000.64 for firmware. I've tried a few combinations of settings in the Energy Saver, but no matter what if I leave the drive pugged in overnight, I come back to a sea of disconnection notcies in the morning.

Ricardo Mejia posted this 03 June 2021

Ok then, back on square one :(

 

Nick Vincent posted this 03 June 2021

Thanks Ricardo,

Yes, I'm on 4.04.0000.42 (C05) for the utility software and Firmware Version: 5.04.0000.64 for the R6.

Unfortunately, this doesn't solve anything on my side.

Best,

 

 

Robert Bousfield posted this 03 June 2021

Rob and Nick:

I updated to Firmware Version: 5.04.0000.64

Utility version 4.04.0000.42 (C05)    (Nick, maybe it was just a typo in your message, but just in case, this is the version of the Promise Utility, not the firmware)

I had to re-start the system and the Pegasus unit before any change took effect.

Also, this is how I configured the Energy Saver

 

Thanks for confirming those versions Ricardo.

 

I had had already disabled the Mac from sleeping as a workaround for the issue.

 

Since my machine is not a server this is not ideal, and as Jean commented it would be good to have a real fix to restore the ability to sleep as expected.

 

Rob

 

 

 

 

Jean Marc BARA posted this 02 June 2021

Same issue here. Glad to see I am not alone.  Have two Pegasus2 R4 connected to Mac Pro "trash can".  Problem started with MacOS upgrade to Big Sur.  For the moment I will be using Ricardo Mejia's Energy Saver settings suggestions in the previous post.  If anyone at Apple or Promise is reading this, I hope that this "Disk not ejected properly" issue will be fixed so as to be able to give hard drives a rest when computer is not in use, without having to Shut Down.

Jean-Marc

Ricardo Mejia posted this 02 June 2021

Rob and Nick:

I updated to Firmware Version: 5.04.0000.64

Utility version 4.04.0000.42 (C05)    (Nick, maybe it was just a typo in your message, but just in case, this is the version of the Promise Utility, not the firmware)

 

I had to re-start the system and the Pegasus unit before any change took effect.

Also, this is how I configured the Energy Saver

 

 

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Robert Bousfield posted this 02 June 2021


Install Promise Utility. In the top menu: Promise Utility --> Check for Updates

 

Hi Ricardo.

 

This does not work for me - no updates reported from the Utility.

 

I am current on firmware version : 5.04.0000.64 (Utility version 4.04.0000.42 (C05) )

 

What version did your update take you to?

 

Rob

Nick Vincent posted this 02 June 2021

Problem Solved!

I updated the firmware of my Pegasus 2 R4

That took care of the problem.

I hope this helps you all.

Install Promise Utility. In the top menu: Promise Utility --> Check for Updates

Very happy for you! Can I ask you what version you're on? 

I have been checking for updates for my R6 and Version 4.04.0000.42 (C05) seems to be the latest for my R6.

Ricardo Mejia posted this 01 June 2021

Problem Solved!

I updated the firmware of my Pegasus 2 R4

That took care of the problem.

I hope this helps you all.

Install Promise Utility. In the top menu: Promise Utility --> Check for Updates

Ricardo Mejia posted this 31 May 2021

I have the same issue:

Mac Pro (Late 2013)

macOS Big Sur V 11.4

Pegasus 2 R4

 

When I awake my computer in the morning, I am finding a long list of notifications that were sent every 5 minutes since the computer went to sleep with the message "Disk not ejected properly".

 

I have to re-start the computer because the storage is not recognized.

 

I did the same  as others: change the cable, changed the thunderbolt port in both, the computer and drive. No effect. 

 

For now, the only thing that works for me is to turn the computer off every night to avoid the messages (not ideal since that is when updates happen).

 

Hopefully we'll see a solution soon.

Nick Vincent posted this 26 May 2021

Same issue here with Mac Pro 2013 / macOS Big Sur 11.3.1 / Promise Pegasus2 R6 

Since the last upgrade to 11.3.1, my Pegasus is thought as disconnected from the Mac when it goes to sleep.

I didn't have this issue with the previous versions of Big Sur.

Let's hope it's sorted out soon.

And for the ones wondering, the same applies to macOS 11.4 of course...

Nick Vincent posted this 16 May 2021

Same issue here with Mac Pro 2013 / macOS Big Sur 11.3.1 / Promise Pegasus2 R6 

Since the last upgrade to 11.3.1, my Pegasus is thought as disconnected from the Mac when it goes to sleep.

I didn't have this issue with the previous versions of Big Sur.

Let's hope it's sorted out soon.

Sean Merriam posted this 15 May 2021

Came here looking for solutions to the same problem - Mac Pro late 2013 running 11.3.1 with Final Cut. I didn't pay attention that it does only happen when the machine goes to sleep.  Never happens while using it.  Relief to feel that the array is not on it's last legs. It's been a beast for many years.

Felix Sorger posted this 12 May 2021

For the moment, as workaround, I use a little App called Amphetamine which prevents the disk to go to sleep. No issues with that, no disconnects.

And when I am not actively using the disk for a day or so I unmount it and turn it off so it is not running for nothing.

Rick WS posted this 12 May 2021

Yeah.. tried thunderbolt cable too..that's what Promise told me to try with earlier issues with Pegasus not sleeping very quietly.. it can wake up sometimes and run for a while.. or a long while sometimes.. and goes back to sleep while my iMac is sleeping. 

New issue that I've noticed yesterday is that now my Promise won't show in the 'favourites' list of my Finder anymore. 
I assume this is a consequence of it being noticed as 'unsafely removed'...

Still on 11.3.1 and iMac 5k. 


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