Pegasus2 R4 - DISK NOT EJECTED PROPERLY Issue with macOS 11.3

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  • Last Post 19 May 2022
Robert Bousfield posted this 29 April 2021

Mac Pro 2013 / macOS Big Sur 11.3 / Promise Pegasus2 R4

 

After upgrading to macOS Big Sur 11.3 I am notified that the two volumes on my Promise RAID are disconnected when my Mac wakes from sleep.

 

 

Console log shows the Mac thinks the cable has been disconnected - it hasn't and same cable was working fine with macOS 11.2.3

 

default    19:51:20.253087+0100    kernel    STEX : Thunderbolt cable disconnected while wake up

 

I also tried a new Thunderbolt 2 cable - same issue.

 

Anyone else seeing this behaviour?

 

Thanks.

 

 

 

Update - 29th Oct 2021

I  raised a support ticket when I became aware of this issue (Case #20210511022143S,  in case anyone wants to reference it in any communication with Promise) but sadly seem to be getting nowhere with Promise Support about this.

The last response gave the impression that they had not read and understood the original reason for the ticket and many updates added with each macOS system update that did not fix the issue from Apple's side.

They even suggested that I remove the Promise Driver - something that is not possible as the driver is supplied by Apple and resides on a sealed (read only) System Volume on Big Sur and Monterey.

I think I am getting to the point of retiring this unit which is a real shame as it has performed flawlessly till this issue came about as a result of some change Apple made with the 11.3 update.

 

 

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Jan Vercammen posted this 01 May 2021

Dear Robert,

I too see this kind of behaviour on my Mac Pro late 2013 with Pegasus2 R4 after Big Sur 11.3. 

  • Put Mac to sleep
  • After a while the R4 turns off
  • Shortly later R4 turns back on - does something ??? - then turns back off  (did not happen before 11.3)
  • Wake up with spacebar

Resulting in 2 of those messages.

Kind regards,
Jan

 

Felix Sorger posted this 01 May 2021

Hi Robert and Jan,

I am having the exact same problem and same behaviour as described by Robert. It actually really disconnets because FCPX exits because it cannot (could not) read/access the open Library anymore.

Kind regards,

Felix

 

 

Latest Software Promise Utility and Firmware

Pegasus2 R4

Big Sur 11.3, Mac Mini 2018, 3.2 i7, 32GB RAM with EGPU BM Radeon Pro 580

Robert Bousfield posted this 04 May 2021

Hi Jan/Felix,

Many thanks for taking the time to also report you are also seeing the same behaviour.

I have raised a support ticket with Apple about this.

The problem is still present in the macOS 11.3.1 update released last night  - which I understand was a primarily a security patch so I did not expect any change in this behaviour but one always hopes 😉

Best,

Rob

William Wood posted this 06 May 2021

Same problem here...

Mac Pro late 2013 with Pegasus2 R4 after Big Sur 11.3 and with 11.3.1.

Rick WS posted this 10 May 2021

Yep... Same here.. anyone has a fix yet?
iMac 5k late 2014 with Big Sur 11.3.1 and Pegasus2 R4 (Which I absolutely both love to this day..great purchases)



Keith Diefendorff posted this 11 May 2021

Mac Pro 2013 / macOS Big Sur 11.3 / Promise Pegasus2 R4

 

After upgrading to macOS Big Sur 11.3 I am notified that the two volumes on my Promise RAID are disconnected when my Mac wakes from sleep.

 

 

Console log shows the Mac thinks the cable has been disconnected - it hasn't and same cable was working fine with macOS 11.2.3

 

default    19:51:20.253087+0100    kernel    STEX : Thunderbolt cable disconnected while wake up

 

I also tried a new Thunderbolt 2 cable - same issue.

 

Anyone else seeing this behaviour?

 

Thanks.

 

 

 

 

 

Keith Diefendorff posted this 11 May 2021

Same problem for me on 11.3.1.

Rick WS posted this 12 May 2021

Yeah.. tried thunderbolt cable too..that's what Promise told me to try with earlier issues with Pegasus not sleeping very quietly.. it can wake up sometimes and run for a while.. or a long while sometimes.. and goes back to sleep while my iMac is sleeping. 

New issue that I've noticed yesterday is that now my Promise won't show in the 'favourites' list of my Finder anymore. 
I assume this is a consequence of it being noticed as 'unsafely removed'...

Still on 11.3.1 and iMac 5k. 


Felix Sorger posted this 12 May 2021

For the moment, as workaround, I use a little App called Amphetamine which prevents the disk to go to sleep. No issues with that, no disconnects.

And when I am not actively using the disk for a day or so I unmount it and turn it off so it is not running for nothing.

Sean Merriam posted this 15 May 2021

Came here looking for solutions to the same problem - Mac Pro late 2013 running 11.3.1 with Final Cut. I didn't pay attention that it does only happen when the machine goes to sleep.  Never happens while using it.  Relief to feel that the array is not on it's last legs. It's been a beast for many years.

Nick Vincent posted this 16 May 2021

Same issue here with Mac Pro 2013 / macOS Big Sur 11.3.1 / Promise Pegasus2 R6 

Since the last upgrade to 11.3.1, my Pegasus is thought as disconnected from the Mac when it goes to sleep.

I didn't have this issue with the previous versions of Big Sur.

Let's hope it's sorted out soon.

Nick Vincent posted this 26 May 2021

Same issue here with Mac Pro 2013 / macOS Big Sur 11.3.1 / Promise Pegasus2 R6 

Since the last upgrade to 11.3.1, my Pegasus is thought as disconnected from the Mac when it goes to sleep.

I didn't have this issue with the previous versions of Big Sur.

Let's hope it's sorted out soon.

And for the ones wondering, the same applies to macOS 11.4 of course...

Ricardo Mejia posted this 31 May 2021

I have the same issue:

Mac Pro (Late 2013)

macOS Big Sur V 11.4

Pegasus 2 R4

 

When I awake my computer in the morning, I am finding a long list of notifications that were sent every 5 minutes since the computer went to sleep with the message "Disk not ejected properly".

 

I have to re-start the computer because the storage is not recognized.

 

I did the same  as others: change the cable, changed the thunderbolt port in both, the computer and drive. No effect. 

 

For now, the only thing that works for me is to turn the computer off every night to avoid the messages (not ideal since that is when updates happen).

 

Hopefully we'll see a solution soon.

Ricardo Mejia posted this 01 June 2021

Problem Solved!

I updated the firmware of my Pegasus 2 R4

That took care of the problem.

I hope this helps you all.

Install Promise Utility. In the top menu: Promise Utility --> Check for Updates

Nick Vincent posted this 02 June 2021

Problem Solved!

I updated the firmware of my Pegasus 2 R4

That took care of the problem.

I hope this helps you all.

Install Promise Utility. In the top menu: Promise Utility --> Check for Updates

Very happy for you! Can I ask you what version you're on? 

I have been checking for updates for my R6 and Version 4.04.0000.42 (C05) seems to be the latest for my R6.

Robert Bousfield posted this 02 June 2021


Install Promise Utility. In the top menu: Promise Utility --> Check for Updates

 

Hi Ricardo.

 

This does not work for me - no updates reported from the Utility.

 

I am current on firmware version : 5.04.0000.64 (Utility version 4.04.0000.42 (C05) )

 

What version did your update take you to?

 

Rob

Ricardo Mejia posted this 02 June 2021

Rob and Nick:

I updated to Firmware Version: 5.04.0000.64

Utility version 4.04.0000.42 (C05)    (Nick, maybe it was just a typo in your message, but just in case, this is the version of the Promise Utility, not the firmware)

 

I had to re-start the system and the Pegasus unit before any change took effect.

Also, this is how I configured the Energy Saver

 

 

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Jean Marc BARA posted this 02 June 2021

Same issue here. Glad to see I am not alone.  Have two Pegasus2 R4 connected to Mac Pro "trash can".  Problem started with MacOS upgrade to Big Sur.  For the moment I will be using Ricardo Mejia's Energy Saver settings suggestions in the previous post.  If anyone at Apple or Promise is reading this, I hope that this "Disk not ejected properly" issue will be fixed so as to be able to give hard drives a rest when computer is not in use, without having to Shut Down.

Jean-Marc

Robert Bousfield posted this 03 June 2021

Rob and Nick:

I updated to Firmware Version: 5.04.0000.64

Utility version 4.04.0000.42 (C05)    (Nick, maybe it was just a typo in your message, but just in case, this is the version of the Promise Utility, not the firmware)

I had to re-start the system and the Pegasus unit before any change took effect.

Also, this is how I configured the Energy Saver

 

Thanks for confirming those versions Ricardo.

 

I had had already disabled the Mac from sleeping as a workaround for the issue.

 

Since my machine is not a server this is not ideal, and as Jean commented it would be good to have a real fix to restore the ability to sleep as expected.

 

Rob

 

 

 

 

Nick Vincent posted this 03 June 2021

Thanks Ricardo,

Yes, I'm on 4.04.0000.42 (C05) for the utility software and Firmware Version: 5.04.0000.64 for the R6.

Unfortunately, this doesn't solve anything on my side.

Best,

 

 

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