I have a Pegasus R6 that works with my Macbook but won't connect to my new Alienware 15 R4 laptop. I installed the windows driver from R_WinDrv_Installer_V220.127.116.11_WHQL.zip and the Promise Utility from R_Pegasus_Utility_200000020.zip. I'm running Windows 10 Pro v1803. I have an Apple Thunderbolt 2to3 adaptor. When I plug in the device the Thunderbolt Software pops up and asks if I want to connect. I select 'Connect Always' but then nothing happens. I can see the device in the list of attached devices but the connection status is 'Not connected'.
What can I do?