Pegasus R6 With FOUR Dead Drives

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  • Last Post 22 February 2019
andrew ob posted this 21 February 2019

I have a Pegasus R6 and booted up this morning to four dead drives!  Seems hard to believe that four drives would go on the same day.  Any help??

Ranjith kumar posted this 22 February 2019

Hi Andrew,

To analyse this issue, we need subsystem report. So kindly follow below steps to get the report and create a web support case by visiting support.promise.com. In that web support case id, attach the subsystem report.

Steps to save the subsystem report:

- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report.

Below is the Promise KB link to know how to attach files to the web support case:
http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

Regards,

Ranjith

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