Pegasus R6 with 6 2-TD Drives - 2 DEAD

  • Last Post 18 February 2019
René Ostetto posted this 14 February 2019

I have a Pegasus R6 with 6 2-TD Drives. This is connected to a MAC. 

This morning 2 red lights appeared on two of the drives and the Promise Utility specifed they are DEAD.


Is there any way of retrieving my video work from these drives? Anyway to run a disk utiltity on the disks?

Drives are Hitachi - HDS72302SATA


Attached Files

arunkumar b posted this 18 February 2019

Hi Rene,

We need to analyse the logs to see if any possible options to restore the data.Please open support case at and attach the service report for further investigation

 Steps to save the subsystem report :

 1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.


4) Click on save service report button to save the subsystem report and attach it to this case