Pegasus R6 - Thunderbolt ports died

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  • Last Post 06 August 2018
Andreas Plimpton posted this 04 August 2018

Hi all,

my trusty Pegasus R6 decided today not to connect via Thunderbolt anymore. The blue Thunderbolt arrows in the front of the enclosure no longer light up, and the enclosure is no longer visible to the computer. Thunderbolt passthrough to other devices also does not work anymore.

The power button lights blue, and the drive lights also light up blue.

I tried:

  • Shutdown / Restart of MacBook
  • Shutdown / Restart of Pegasus
  • Unplug Pegasus for period of time
  • Different Thunderbolt cable
  • Different MacBook

Another Pegasus R6 that I have works fine with both computers. My questions are:

  • Anyone else experience this? 
  • Any one else able to fix this, if so, how?
  • And - can I simply remove the disks from the dead R6 and put them in another enclosure to access my data, or are there more complex steps involved? (I'm reasonably comfortable with promiseutil)

Any hints much appreciated... 

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Pradeep Chidambaranath posted this 05 August 2018

Hi Andreas,

Yes, you can insert all the Pegasus R6 drives to a different Pegasus R6 unit in the same order to access the data. Kindly go to https://support.promise.com to register the product and create a new support ticket for further investigation.

Regards
Pradeep C

Andreas Plimpton posted this 06 August 2018

Hi Pradeep

Done, case number 20180805225334S

thanks Andi

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